coaching+psychology

General Terms and Conditions

Please read the following carefully and use my services only if you agree with every point below and consider them binding upon yourself.

General Terms and Conditions

 

which contain the terms and conditions of the coaching and life management counseling services provided by

Gergely Ágnes sole proprietor

Registered office: 1126 Budapest, Brassai Sámuel 3. 2/9

Tax number: 67425857-1-43

Website: www.gergelyagi.com

Email: gergelyagi.coach@gmail.com

 

hereinafter: the Service Provider, to the recipient of the service - the principal, hereinafter: the Client.

 

 

1. The nature of the General Terms and Conditions and the subject matter of the engagement

 

1.1. These General Terms and Conditions (GTC) set out the terms of the Agreement between the Client and the Service Provider (hereinafter: the Parties) for the provision of coaching and counseling services.

 

1.2. The Service Provider provides coaching and counseling services (hereinafter: the Service) to Clients who contact her.

 

1.3. The Parties agree that the Service Provider shall provide coaching or counseling services to the Client on predetermined days and for predetermined periods of time, and that the Client shall pay the Service Provider the fee specified in the Services fee schedule.

 

1.4. The Service Provider accepts engagements only for activities for which, to the best of her knowledge at the time of accepting the engagement, she has the necessary education, qualifications, expertise, and professional experience. In performing the Engagement, the Service Provider shall act with the greatest professional care that can be expected of her.

 

1.5. The Service Provider primarily works as a coach and counselor. Her Service does not qualify as healthcare treatment.

 

1.6. Under this Agreement, the Client engages the coach and counseling professional to provide personal coaching or consultation services, in the course of which the Service Provider gives advice to the Client in a personal consultation. The purpose of the consultation is to improve the Client's mental state, enhance the Client's lifestyle, or resolve difficulties related to the Client's professional life or make use of opportunities connected to it.

 

1.7. The Service Provider does not undertake an obligation to achieve a specific result, meaning that she does not provide any guarantee and cannot give any certainty that she will solve or answer the Client's problem, life management concern, or other professional question for which the Client contacted the Service Provider. The Service Provider's Service is an obligation of best efforts, within the framework of which she provides the best of her professional knowledge: by exercising the greatest professional care expected in the profession, she assists the Client in solving their problems. The engagement fee is payable even if the result hoped for by the Client is not achieved during the counseling.

 

1.8. The Client may only be a legally competent natural person. The Service Provider presumes that the Client uses the Services with sound judgment and in a responsible manner, and makes their decisions with this awareness and capacity. If the opposite becomes apparent to the Service Provider during the sessions, she shall recommend another type of treatment to the Client and shall also be entitled to terminate the Agreement with immediate effect.

In certain cases, in the interest of the Client, the Service Provider recommends involving or consulting other professionals, and also indicates if, during the consultation, a problem arises that falls outside her field of expertise. The Service Provider cannot be obliged to continue the

consultation against her will.

 

1.9. Consultation with the coach and counseling professional does not exempt the Client from responsibility for their own life and life management, or from any other responsibility, including legal responsibility.

 

 

2. The Client's rights and obligations

 

2.1. The Client is obliged to provide the Service Provider's professional with complete and truthful information regarding their own condition, the external and internal factors affecting it, and any possible medical history.

 

2.2. In the event of physical complaints, the Client is obliged to consult their general practitioner and, based on the practitioner's guidance, to undergo the appropriate specialist medical examinations in order to exclude or treat organic illnesses. The Client acknowledges that the Service Provider does not carry out or direct diagnostic work of this nature, but primarily supports the resolution of psychological issues and questions concerning professional life.

 

2.3. The Client is obliged to initiate, and has the right to request from the Service Provider, a consultation appointment by telephone or email.

 

2.4. The Client is obliged to provide the data required for contacting them and for invoicing. The Client is responsible for the authenticity, completeness, correctness, and substantive accuracy of the data provided by the Client, and for providing them by the agreed deadline. (Name, billing details, etc.)

 

2.5. The Client is obliged to report any change in the data required for invoicing.

 

2.6. The Client is obliged to cancel the in-person or online professional Service 3 business days (72 hours) before the agreed appointment if they are unable to attend. The Client acknowledges that if they fail to do so, in the event of cancellation within 72 hours they are obliged to pay HUF 5,000. In the event of cancellation one business day (24 hours) before the agreed appointment, the Client acknowledges that they are obliged to reimburse the full hourly fee of the missed consultation.

 

2.7. The Service Provider primarily keeps in contact with Clients by email or telephone. The Client has the right and obligation to indicate if they wish to receive notifications from the Service Provider through a different information channel - for example Messenger, Skype, or Viber. The Client is obliged to provide a reliable contact method; failing this, the Client shall bear all disadvantages arising from such omission.

 

2.8. The Client is obliged to pay the engagement fee by the deadline; however, the Client may decide whether to settle the amount owed in cash or by bank transfer. The Client is obliged to inform the Service Provider of their decision in advance and in due time.

 

2.9. The Client has the right and obligation, no later than within 5 business days after the consultation, to notify the Service Provider by email sent to gergelyagi.coach@gmail.com if they have any objection concerning the professional or other Service received.

 

2.10. The Client is obliged to attend the consultation in a state free from the influence of alcohol, drugs, or any other mind-altering substance. The consumption of such substances during the consultation is prohibited. In the event of a breach of this prohibition, the Service Provider is entitled to refuse the consultation and is entitled to the full fee.

 

2.11. In the case of in-person attendance, the Client is obliged to comply with the requirements and rules agreed in advance jointly by the Parties, those laid down by law, and those applicable at the place of attendance (smoking ban, mask-wearing, avoiding loud behavior, etc.).

 

 

3. The Service Provider's rights and obligations

 

3.1. Under the Agreement, the Service Provider provides the Client, among others but not exclusively, with the following professional services (hereinafter: "Service"):

 

3.1.1. Life management consultation and counseling

 

3.1.2. Business coaching in individual or paired form

 

3.1.3. Consultation and counseling related to the lifestyle necessary for maintaining mental health

 

3.2. The Service Provider is obliged to maintain confidentiality, meaning that she shall handle data and information originating from Clients confidentially and securely.

 

3.3. The Service Provider has the right and obligation to inform the Client, through the information channel specified by the Client, of changes that directly affect the Client (for example, illness of the professional, change of bank account number) or indirectly affect the Client (for example, increased noise due to renovation).

 

3.4. The Service Provider has the right and obligation to refuse any unlawful request made by a Client with whom she has a contractual relationship.

 

3.5. The Service Provider is obliged to respond within 1 business day to the Client's emails containing modification requests or other requests, and within 3 business days to any inquiry in which the Client raises an objection in connection with the professional care or from any other aspect.

 

 

4. The Parties' mutual rights and obligations

 

4.1. The Parties declare that they shall cooperate in connection with the realization of the Client's life management or professional goals.

 

4.2. The Parties are mutually obliged to inform each other of any circumstances preventing performance of the Agreement.

 

4.3. In the interest of effective communication, the Parties are obliged, as far as possible, to respond to each other's questions and messages within 24 hours, but no later than within 2 business days.

 

4.4. The Parties endeavor to maintain contact online.

 

4.5. During consultations, the Parties' mobile phones are in silent mode unless they mutually agree otherwise.

 

 

5. Fees

 

5.1. The Service Provider is entitled to the specified remuneration for the performance of the professional tasks. The basis of fee calculation is the Service Provider's currently applicable fees for Services, which can be viewed on the Service Provider's website (https://www.gergelyagi.com/%C3%A1rak-%C3%A9s-keretek)

 

5.2. The Services fall within a VAT-exempt category; therefore, the amount shown in the fee schedule is not subject to VAT.

 

5.3. The Service Provider is obliged to inform the Client of any increase in the fees for her Services at least 1 month in advance. If the Client does not wish to accept the fee increase, either party is entitled to terminate the engagement.

 

 

6. Payment terms

 

6.1. New Clients using the Service for the first time are obliged to transfer an advance payment of HUF 5,000 to the bank account number provided by the Service Provider by email; this amount must arrive in the account at least 72 hours before the agreed first consultation appointment. In the payment reference field, the Client is obliged to enter their name or address or the date of the consultation. After the transfer of the amount, the Service Provider issues an invoice, which is sent to the email address provided by the Client. The appointment given to the Client by the Service Provider becomes final after payment of HUF 5,000. If the transfer does not arrive by the above deadline, the booked appointment will be cancelled.

 

6.2. On the day of the consultation session, the Client is obliged to transfer the fee indicated on the Service Provider's website (or, in the case of an advance payment, the unpaid part of the fee) to the bank account number indicated on the website. The Service Provider issues the invoice to the Client after the transferred amount arrives in her bank account. The Client may also pay in cash at the consultation, in which case the Service Provider sends the invoice within 2 business days to the email address provided by the Client.

 

6.3. The Service Provider is obliged to notify the Client within 2 business days, via the contact method provided by the Client, if her bank account number changes.

 

6.4. The Client is obliged to notify the Service Provider within 2 business days if the name of the account holder or the bank account number has changed, or if the provided health fund data have changed.

 

6.5. If the Client fails to meet their payment obligation within the payment deadline specified above for a reason attributable to them, the Service Provider is entitled to default interest.

 

7. Confidentiality obligation

 

7.1. All data and information relating to the Client are subject to the strictest professional confidentiality. The Service Provider is bound, without limitation in time, by a full confidentiality obligation regarding the Client's private life, state of health, and any other data, such as business data, that comes to her knowledge in connection with the provision of the Service.

 

7.2. The Client may grant an exemption from confidentiality, and further acknowledges that a court or authority request may oblige the Service Provider to disclose personal data and information.

 

 

8. Formation, effect, and termination of the Agreement

 

8.1. The Service Provider sends the current text of the GTC to the Client together with the information email concerning the conclusion of the agreement. By providing their data and expressing their intention to use the Service, the Client engages in conduct implying acceptance, on the basis of which the Agreement for the use of the Service is formed between the Parties with the content set out in the GTC sent, as well as any additions made by the Parties and mutually accepted, when the Client returns the Service Provider's data request form.

 

8.2. The Agreement remains in effect between the Parties for the period agreed in advance by the Parties (and, where necessary, clarified from time to time), until the conclusion of the therapeutic process according to the Client's needs, except for the provisions concerning confidentiality and data processing. Of these, the confidentiality obligation binds the Service Provider without limitation in time, while data processing is governed by the provisions prescribed by law.

 

8.3. Both parties are entitled to terminate the Agreement for the Service. The termination has immediate effect, with the proviso that if the Client has a consultation appointment agreed with the Service Provider, then within the 72 hours preceding the consultation appointment the Service Provider may not exercise the right of immediate termination, while the Client may exercise it only if, in the event of termination within 72 hours before the agreed appointment, they pay HUF 5,000, and in the event of termination within 24 hours, they pay the full fee of the consultation simultaneously with the termination.

 

 

9. Miscellaneous provisions

 

9.1. The Parties mutually express their intention to resolve any disputes that may arise amicably, through negotiations.

 

9.2. Matters not regulated, or not regulated differently, in these GTC shall be governed by the applicable laws of Hungary, in particular the provisions of Act V of 2013 on the Civil Code.

 

9.3. By returning the Service Provider's data sheet, the Client declares that they have read, understood, and acknowledged the General Terms and Conditions, and that they wish to use the Service Provider's Services under these terms.